Returns & Exchanges
At Exotic Snack Guys, we want your taste buds to be happy, but due to the perishable nature of our international treats, we can only accept returns on unopened items or provide resolutions for damaged goods. Please contact us within 7 days of delivery to ensure we can resolve any issues with your global snack experience.
Verify Eligibility
Ensure your snacks are unopened, in their original packaging, and that your request is being made within 7 days of the delivery date.
Contact Support
Email our team at [email protected] with your order number and clear photos of the items, especially if they arrived damaged during transit.
Await Authorization
Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.
Receive Refund or Credit
Once we receive and inspect your returned items, we will issue a refund to your original payment method or provide store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing